FAQ
When will my order be shipped?
Orders are typically processed within 1–3 business days. Once shipped, estimated delivery time is approximately 5–12 business days within Canada.
Will I receive tracking information?
Yes. Tracking information will be provided once your order has been shipped.
Do you offer gift packaging?
Yes. All Puzzleva orders are automatically gift packaged with care and arrive ready to gift.
Do you ship internationally?
We currently ship within Canada and support shipping to China through customer service assistance.
At this time, we are not shipping to the United States.
How do I place an order for shipping to China?
Please contact our customer service via WeChat to place your order and receive shipping details.
What if my order arrives damaged?
If your order arrives damaged or there is an issue with your package, please contact us as soon as possible at:
How can I contact Puzzleva?
You can contact us anytime at: